Enterprise Sales Solutions Consultant at Gorgias navigating technical challenges and showcasing AI - based solutions. Collaborating with sales and engineering teams in a hybrid environment.
WC
Hybrid Senior Customer Solutions Engineer
Posted 5 months ago
About the role
- Sr. Customer Solutions Engineer at Westinghouse Electric Co developing solutions for Instrumentation & Control Systems. Collaborating with teams to create competitive offers and manage customer relationships.
Responsibilities
- Analyze customer requests and requirements to develop unique and competitive solutions.
- Gather market intelligence to guide product development and suggest ideas before customers need them.
- Collaborate with internal groups such as Sales Teams and Engineering organizations to develop strategies and solutions to address customer needs.
- Responsible and accountable to coordinate offer development by working with the engineering teams to determine labor and material costs and activity durations.
- Work with sales team to support the finalization and issuance of offer letters.
- Participate in technical and commercial meetings with customers.
- Develop presentations and present to customers and other partners.
- Report on specific product opportunities, including prioritization and driving to closure.
- Support input to resource and financial plans.
- Facilitate customer emergent issues and review of lessons learned.
- Attend industry conferences to develop customer relationships.
Requirements
- 4+ years of experience
- Bachelor's Degree in Electrical/Computer Engineering or equivalent
- Familiarization with the following tools: Microsoft Project, Power Point, Visio, SharePoint administration, Microsoft Dynamics 365 & Power BI
Benefits
- Comprehensive Medical benefits which could include medical, dental, vision, prescription coverage and Health Savings Account (HSA) with employer contributions options
- Wellness Programs designed to support employees in maintaining their health and well-being including Employee Assistance Program providing support for our employees and their household members
- 401(k) with Company Match Contributions to support employees' retirement
- Paid Vacations and Company Holidays
- Opportunities for Flexible Work Arrangements to promote work-life balance
- Educational Reimbursement and Comprehensive Career Programs to help employees grow in their careers
- Global Recognition and Service Programs to celebrate employee accomplishments and service
- Employee Referral Program
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