Lead operational delivery and optimisation of collections and recovery strategies at Marshmallow. Ensure effective cash recovery while adhering to Consumer Duty principles.
About the role
- Senior Analyst overseeing credit and collection processes for a technology-driven agribusiness platform. Provides solutions for invoicing, customer relations, and performance tracking.
Responsibilities
- Monitor the invoice approval cycle with clients, ensuring compliance with established deadlines
- Maintain close relationships with clients and operational teams, ensuring efficiency in the approval process and issuance of invoices
- Identify causes of delays in invoice issuance and propose improvement actions
- Participate in the creation, review and continuous improvement of billing processes
- Monitor performance indicators, preparing status reports and invoice aging analyses
- Lead credit recovery actions and debt renegotiations
- Perform credit analyses
- Review commercial contracts to understand agreed clauses and define appropriate collection strategies for each client.
Requirements
- Bachelor's degree in Accounting, Business Administration, or related fields
- Experience in collections processes and client relationship management
- Systemic view of processes and analytical skills to interpret contracts
- Intermediate knowledge of Microsoft Office, with a focus on Excel
Benefits
- Company-paid transportation (no cost)
- Competitive meal and food allowance
- Dental plan with cost-sharing
- Group life insurance
- Day off on your birthday
- Performance-based profit sharing (PLR) with targets aligned to the role
- TotalPass access
- Partnerships with undergraduate, postgraduate and English language institutions offering discounts
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