Collections Senior Process Associate at Genpact managing customer accounts and performing cash collection activities. Collaborating with teams to resolve disputes and analyze customer accounts in a hybrid work setting.
About the role
- Senior Collections Analyst for Digital Realty managing high volume B2B collections and providing customer service. Collaborate with internal teams to resolve discrepancies and maintain accounts.
Responsibilities
- Collection calls and/or correspondence in a fast-paced, goal-oriented collections department
- Providing customer service regarding collection issues
- Process customer refunds
- Process and review account adjustments
- Resolve client discrepancies and short payments
- Responsible for monitoring and maintaining assigned accounts
- Customer calls, account adjustments, small balance write off, and customer reconciliations
- Accountable for reducing delinquency for assigned accounts
- Enlist the efforts of various internal groups to accelerate the collection process
- Communicate & follow up effectively with customers regarding their accounts daily
- Establish and maintain effective and cooperative working relationships with customers, asset managers, property operations teams, and other various internal departments as necessary
- Manage a high volume of incoming phone calls/ electronic communications to assigned portfolio
- Complete weekly and monthly ledger reconciliations, aging review and reporting to team lead and Collections Manager
- Assist in training new hires on processes and procedures
- Attend monthly delinquency meetings with regional Asset Management teams
- Research credit requests from customers and gather appropriate documentation and approvals
- Reconcile customer disputes as they pertain to payment of outstanding balances due
- Track Bankruptcy filings for North America AR accounts
- Work alongside team lead to manage relationship with 3rd party collection agency
- Provide excellent & considerate customer service to external and internal customers
- Perform other assigned tasks and duties necessary to support the accounts receivable department.
Requirements
- 3-5 years high volume corporate, B2B collections experience
- $20M+ portfolio management
- Knowledge of full cycle accounts receivable and collections procedures
- Commitment to excellent customer service- verbal and written
- Ability to prioritize and manage multiple responsibilities and projects, within tight deadlines
- Skills-
- Exceptional communication
- Organized
- Attention to detail
- Goal-oriented and driven
- Problem solving; think outside the box
- Analytical mindset, with a smile
- Self-starter, Creative, self-disciplined, and capable of identifying and completing critical tasks- independently, collectively, and with a sense of urgency
- Experience with Yardi, SAP Business One, Salesforce, and Oracle – preferred
- Proficiency in Adobe Acrobat and Microsoft Office, with advanced Excel experience
- Experience in a commercial real estate environment is preferred but not required.
Benefits
- Highly competitive compensation package
- Excellent benefits
- Supportive and inclusive environment
- Development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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