Service Desk Night Analyst joining King’s Service Centre. Providing exceptional IT and Facilities Management support to staff and students at King's College London during night hours.
About the role
- Sr. Associate AR Escalations Analyst in charge of resolving escalated accounts for McKesson. Collaborating with teams to optimize financial operations in healthcare.
Responsibilities
- Serve as the primary point of contact for second tier escalations
- Collaborate with internal teams (Sales, Legal, Customer Service)
- Execute targeted outreach and follow-up on overdue accounts
- Perform advanced research to locate and engage customers
- Monitor aging reports, track escalation outcomes, and provide insights
Requirements
- Degree or equivalent
- Typically requires 2+ years of relevant experience in corporate collections, accounts receivable, or escalation management
- Advanced Excel (pivot tables, VLOOKUP, large datasets)
- SAP and Salesforce proficiency
- Complex account reconciliation
- Skip tracing and investigative research
Benefits
- Competitive compensation package
- Annual bonus opportunities
- Professional growth opportunities
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