Principal Associate analyzing Cyber controls and developing automated health metrics for Capital One. Collaborating with teams to transform telemetry data into real - time insights and prevent security risks.
About the role
- Service Desk Night Analyst joining King’s Service Centre. Providing exceptional IT and Facilities Management support to staff and students at King's College London during night hours.
Responsibilities
- Resolve queries at first contact wherever possible, using your problem-solving skills and diagnostic tools.
- Handle requests and incidents via our email ticketing system, self-service, and phone, ensuring clear communication and a positive experience.
- Work closely with colleagues and stakeholders across King’s, using our Service Management toolkit to keep everything running smoothly.
Requirements
- Experience in a Service Desk environment (D) or customer service role (E)
- Strong interpersonal, influencing and communication skills, interacts appropriately with our customers, at all times remaining calm and courteous while working to resolve incidents and queries (E)
- Ability to adapt quickly to changing technologies and processes (E)
- Strong problem-solving skills (E)
- An interest in IT, with a desire to expand knowledge (E)
- Experience in IT (D)
- Effective time management skills; with the ability to work on multiple tasks simultaneously, prioritising tasks according to fluctuating workloads (E)
- ITIL Foundation v4 (D)
- Full Driving Licence (D) or the ability to get to the Quintrell Downs located office within 60 minutes, using public transport or other means (E)
Benefits
- We are an inclusive and welcoming employer that encourages a wide range of applicants. We embrace diversity and want everyone to be able to bring their whole selves to work and succeed.
- 10% Performance related bonus
- 30 Days holiday and maximum of 8 public holidays (pro-rata)
- Sick pay
- 4 Discretionary Christmas Closure Days
- Contributory pension scheme
- Life Assurance cover
- Service time - 3 Volunteer days per year
- Free onsite parking & Bike racks
- Annual leave purchase scheme - up to a maximum of 10 days (subject to national minimum wage requirements)
- Student Discount (access to Totum, Unidays & Student Beans)
- Opportunities for formal training and professional certification
- Free access to Linkedin Learning
- Free access to Future Learn short courses
- Potential for internal promotion and advancement
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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