Operational and strategic support role for Head of Client Settlements at BID Operations. Driving settlement initiatives and enhancing operational control across payment channels.
About the role
- Senior Advisor improving business processes in the Operational Efficiency Department at Desjardins. Leading process improvement initiatives to enhance operational efficiency and effectiveness.
Responsibilities
- Document or update processes through workshops with representatives of owners and process agents
- Highlight preliminary opportunities for reducing waste (pain points and opportunities) and identify potential alignments with one or more projects
- Facilitate activities to assess the maturity of the process and ensure collaboration between all participants
- Organize and lead workshops to identify key target performance indicators (list of potential indicators) that support process improvement and their operating mechanisms
Requirements
- Bachelor's degree in a related field
- A minimum of six years of relevant experience
- Experience in CRM implementation
- Lean Six Sigma Green or Black Belt
- Knowledge of French is required for positions in Quebec
- Proficiency in process mapping and modelling tools
- Proficiency with Microsoft Office suite
Benefits
- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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