Growth Marketer at AssoConnect focusing on AI - powered marketing and CRM. Collaborating with cross - functional teams to enhance acquisition and nurture leads in a hybrid setup.
About the role
- Scaled Customer Success Manager at Boomi working in hybrid model from Barcelona. Leading strategic customer engagements to drive adoption and success of integration platforms.
Responsibilities
- Collaborate with customers to develop a mutual success plan based on Boomi’s delivery methodology, key milestones and aligning Boomi’s solutions with actionable success metrics and business goals.
- Accelerate business value for customers/partners driving a structured and prescriptive onboarding and adoption plan that delivers timely production launches and maximizes product utilization.
- Lead value-driven engagements by uncovering customer pain points, challenges, and use cases, positioning Boomi as the strategic choice for Integration, Automation, APIM, AI, and Data Management.
- Continually build promoters and champions by ensuring Boomi remains critical to the customer’s organization.
- Demonstrated acumen to proactively identify competitor influence within accounts.
- Ability to understand and address complex technical challenges and translate technical value into business impact.
- Possess strong data acumen to interpret platform features, capabilities, and usage data, identifying leading and lagging adoption trends.
- Proactively manage portfolio health by accurately forecasting renewals and driving cross-functional collaboration to mitigate adoption and health risks.
- Expertly manage business escalation by quickly assessing business impacts and effectively translating them into prioritized action items.
- Conduct regular reviews to showcase qualitative and quantitative achievements, measurable outcomes, and platform benefits.
Requirements
- Experience working with a large portfolio of customers (+100) and being able to manage multiple accounts at different stages in the life cycle.
- 3+ years of experience in technical roles such as Solution Architect, Consultant, Systems Engineer, or Technical Account Manager with a focus on enterprise integration.
- Must have Languages: Fluent in English and German.
- Solid knowledge of iPaaS (Integration Platform as a Service)/API/Data management (e.g. data products, data operations, ELT, data orchestration, etc.) and cloud architecture (AWS, Azure, or Google Cloud).
- Strong technical aptitude and desire for continued learning.
- Ability to engage with platform owners and technical stakeholders on subjects such as total cost of ownership, technical roadmaps, and architecture optimization.
- Strong stakeholder management skills and ability to communicate complex technical concepts to both technical and non-technical audiences.
Benefits
- Health insurance
- Retirement plans
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Customer Success Operations Manager assisting in operational processes for EvenUp's tech - driven justice solutions. Partnering with leadership to enhance customer success metrics and initiatives.
Strategic Customer Success Manager joining Sitemate to enhance customer onboarding and retention in the SaaS construction space. Collaborating across teams to drive product adoption and success.
Mid - Market Customer Success Manager managing onboarding and retention of SaaS customers in the construction industry. Collaborating closely with clients for effective workflow configuration and problem - solving.
Commercial Customer Success Manager responsible for SaaS customer engagement in the construction industry. Supporting onboarding, retention, and product adoption for diverse clients.
Customer Success Manager responsible for customer onboarding and AI - driven implementation. Focusing on B2B SaaS solutions in cloud marketplaces for enhanced transaction workflows.
Customer Success & Operations Manager driving customer engagement and improving onboarding processes in construction tech company. Supporting clients in leveraging AI - driven project management software.
Customer Success Specialist managing US school partnerships for Zen Educate. Building relationships and supporting educators while driving demand for educational staffing solutions.
Customer Success Specialist managing US school partnerships, building relationships, and supporting educators at Zen Educate. Aiming to enhance education recruitment through technology solutions.
Customer Success Manager driving digital transformation and customer success with Autodesk Forma in the construction sector. Responsible for relationship management and strategic growth with major AECO organizations.