Salesforce Administrator managing day - to - day configurations and improvements for S&P Global Mobility's CRM system. Supporting user needs and ensuring data quality across various departments.
About the role
- Salesforce Support Specialist enhancing customer experiences through technical support and user training on Salesforce platform. Collaborating with teams for system improvements and data analysis.
Responsibilities
- Serve as the first line of support for internal Salesforce users, handling incident resolution, access management, and root cause analysis.
- Provide external support for our digital customer-facing tools, ensuring smooth functionality and user satisfaction.
- Communicate platform updates, changes, and incident resolutions to stakeholders across the organization.
- Deliver training to Salesforce super users, empowering them to maximize platform capabilities.
- Collaborate on projects, user acceptance testing, and stakeholder management to implement meaningful system improvements.
- Analyze data and create dashboards to inform decision-making and track progress using Salesforce reporting elements and tools like PowerBI.
Requirements
- Proven experience working with Salesforce, including troubleshooting and supporting users through ticketing systems.
- Strong communication skills to interact effectively with internal and external stakeholders on changes and incidents.
- A bachelor’s degree in a relevant field and a passion for technology and business processes.
- Preferred experience with tools like ServiceNow, JIRA, and PowerBI.
- Fluent English proficiency, both written and spoken.
Benefits
- Health insurance
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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