Customer Service Specialist managing sales and customer inquiries at Atento. Identifying needs and offering solutions within a call center environment in Salvador, Brazil.
About the role
- Sales Support Associate at Franklin Templeton promoting digital asset products and enhancing client engagement through support and coordination. Working within the Innovation Research team for client initiatives.
Responsibilities
- Support sales goals by promoting digital asset products
- Respond to client queries and coordinate with the Salesperson
- Increase client engagement and adoption of offerings
- Greet customers in person & virtually in a friendly manner
- Provide pre & post meeting/event support including setup, coordination, and follow-up
- Oversee onboarding and servicing workflows
- Streamline processes and support client back offices
- Resolve service-related queries efficiently
- Collaborate across teams to close issues
- Analyze service trends and propose improvements
- Lead small sales-related projects
- Document client queries and build reference materials
- Log client interactions in the CRM system
Requirements
- 2+ years in a related industry or specialization
- Bachelor’s degree or higher
- Familiarity with derivatives
- Proficiency in Microsoft tools and sales enablement platforms
- Knowledge of digital asset trends and players
- Strong verbal and written communication in English and Mandarin
Benefits
- Employee well-being programs
- Professional development opportunities
- Multidimensional support for a healthy lifestyle
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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