Tech Analyst I providing IT support for OneOncology's mission of improving cancer care. Handling desktop incidents and service requests with a focus on user experience.
About the role
- Safer Gambling Analyst with Smarkets monitoring and assessing customer accounts for gambling risk. Collaborating with multiple teams to ensure player protection and compliance.
Responsibilities
- Monitoring, assessing, and responding to customer accounts flagged for potential risk
- Reviewing account activity and risk scores to detect signs of potential problem gambling
- Initiating contact (via email or chat) with customers who may be vulnerable or exhibiting harmful patterns
- Conducting affordability checks and supporting the application of limits, self-exclusion, or account restrictions
- Escalating complex cases to senior analysts or compliance leads with clear recommendations
- Maintaining precise case documentation and ensuring compliance with regulatory standards
- Contributing to process improvements, training materials, and the broader safer gambling strategy
Requirements
- Previous iGaming experience, preferably within safer gambling, player protection or compliance
- Strong written and verbal communication skills (English required; additional languages a plus)
- Excellent attention to detail, with the ability to see patterns and anomalies in data
- Empathy, tact, and confidence in difficult or sensitive conversations
- Analytical thinking: you can assess partial information and make reasoned decisions
- Ability to thrive in a fast-paced, evolving environment
- A proactive mindset and eagerness to learn
- Experience with risk scoring or behavioural analytics (bonus)
- Familiarity with regulatory requirements in iGaming, especially UK, SGA and MGA licences (bonus)
Benefits
- Shared meals provided by our chefs
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