Lead risk event and issue management for Capital One's Premium Products & Experiences. Collaborate with partners to ensure timely containment and recovery activities while supporting root cause analysis.
About the role
- Risk and Fraud Analyst responsible for investigating fraud detection at Sporty. Collaborating in a fast-paced environment to enhance preventative measures against fraud.
Responsibilities
- Investigating and monitoring queues with defined rules.
- Willingness to work in a dynamic, high growth environment with shifts during the week, weekends, and holidays.
- Monitor various queues and define corrective and preventive actions.
- Ensure all agreed timelines for investigations are met.
- Maintain a customer-centric throughout the process lifecycle.
- Monitor quality investigations ensuring strong customer service and root cause analysis.
- Analyze documents, e.g. ID and passports, and identify any fabricated documents.
- Engage with stakeholders to improve processes.
- Identify gaps within the process and systems and provide suggestions to mitigate the risk.
Requirements
- 2 years experience within the Gambling industry.
- 2 to 3 years experience in fraud prevention, detection, and investigation.
- Problem-solving and analytical experience.
- Strong communication and interpersonal skills.
Benefits
- A competitive salary + individual performance based bonuses every quarter
- 20 days annual leave + public holidays
- Our core working hours are 10am-3pm in your local time zone with flexibility outside of this
- South African employment contract
- Referral bonuses & flash bonuses
- Top of the line equipment
- Annual company retreats to provide great internal networking opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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