Risk professional managing risk programs and BU risk activities at Western Alliance Bank. Engaging with business units to manage risks and ensuring adherence to risk policies and corporate strategy.
About the role
- Head of Fraud and Risk Oversight at OpenPayd overseeing fraud risk management and ensuring compliance. Building infrastructure to support financial transactions globally.
Responsibilities
- Develop, implement, and maintain the organisation’s fraud risk management framework, including relevant policies, standards, and procedures.
- Provide second line oversight of fraud risks across the organisation, ensuring that fraud risks are appropriately identified, assessed, managed, and mitigated by first line teams.
- Conduct fraud risk assessments across products, customer segments, payment flows, and operational processes to identify vulnerabilities and emerging risks.
- Monitor fraud trends, typologies, and emerging threats within the payments and fintech industry, ensuring the organisation adapts its controls and mitigation strategies accordingly.
- Review and challenge fraud prevention and detection controls implemented by the first line, including transaction monitoring rules, fraud detection mechanisms, and preventative safeguards.
- Provide oversight and review of fraud rule implementation, tuning, and optimisation to ensure fraud controls remain effective while minimising unnecessary operational impact.
- Maintain a quality assurance and quality control framework for fraud-related activities performed by first line teams.
- Perform independent reviews of fraud alerts handling, fraud investigations, and case management processes to ensure adherence to internal policies, procedures, and regulatory expectations.
- Assess whether fraud cases are appropriately identified, escalated, investigated, and resolved, identifying areas for improvement where necessary.
- Identify control weaknesses, process gaps, and potential enhancements to strengthen the organisation’s fraud prevention and detection capabilities.
- Ensure fraud risk considerations are embedded into new products, services, payment flows, and system changes, working closely with product, technology, and operational teams.
- Maintain fraud risk reporting and dashboards, including key risk indicators and management information for senior management and relevant governance committees.
- Analyse fraud data and trends to identify systemic issues, emerging risks, and opportunities to strengthen the control framework.
- Escalate material fraud risks, control weaknesses, or emerging threats through appropriate governance forums.
- Support internal audits, regulatory reviews, and other assurance activities relating to fraud risk management.
- Maintain awareness of evolving regulatory expectations, fraud typologies, and industry best practices related to fraud risk management.
- Act as a subject matter expert on fraud risk within the second line and provide guidance to internal stakeholders on fraud risk mitigation.
- Collaborate closely with Fraud Operations, Compliance, Risk, Transaction Monitoring, Product, and Operations teams where fraud risks intersect with broader financial crime risks.
Requirements
- Minimum 10–15 years’ experience in a leadership or senior management role within fraud and risk oversight
- Experience in fraud risk management, fraud prevention, financial crime, or payments risk within fintech, banking, or payment institutions.
- Experience working within a second line of defence, risk oversight, compliance, or control testing role.
- Strong understanding of fraud typologies relevant to payments and fintech, including authorised push payment (APP) fraud and payment fraud.
- Experience developing or overseeing fraud frameworks, risk assessments, or fraud control environments.
- Experience performing quality assurance, control testing, or oversight of fraud investigations and operational fraud processes.
- Strong analytical skills with the ability to interpret fraud data, identify trends, and assess the effectiveness of fraud controls.
- Experience working with fraud detection systems, transaction monitoring tools, or fraud rule engines is considered an advantage.
- Strong stakeholder management skills and the ability to challenge operational teams constructively while maintaining collaborative working relationships.
- Excellent written and verbal communication skills, with the ability to present fraud risk insights to senior management and governance forums.
- Ability to operate in a fast-paced fintech environment and support the organisation in strengthening its fraud risk management capabilities.
- The ability to self-manage, organise competing priorities effectively and meet deadlines.
- Ability to mentor, and deliver training in a confident cohesive manner.
- You enjoy working efficiently in a fast-paced, high-volume environment and thrive when there's ambiguity.
- Experience of working in fintech.
- Strong analytical skills, problem-solving ability and attention to detail.
- Good inter-personal skills.
- Ability to communicate both orally and in writing, and be able to present credibly and professionally to senior management.
- Able to build strong relationships with peers and business counterparts.
Benefits
- Personal training budget
- Discounted gym membership
- Health Insurance
- 25 days annual leave plus the Bank Holidays, extra day off for Birthday & Social Volunteering
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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