Junior Relationship Analyst providing digital and phone support for Unicred members. Assisting with queries and technical support, ensuring member satisfaction through efficient service delivery.
About the role
- Revenue Management Analyst seeking to maximize hotel revenue through data-driven strategies. Working with hotel clients to improve performance metrics with technology adoption and strategic accounts.
Responsibilities
- Partner with hotel customers to develop and implement comprehensive revenue strategies across all distribution channels.
- Conduct in-depth revenue performance analyses, identifying opportunities for rate, inventory management, and channel mix improvements.
- Guide customers through seasonal pricing strategies, competitive positioning, and demand forecasting methodologies.
- Drive adoption of advanced revenue management features and best practices within our platform.
- Conduct regular analysis of customer accounts and feed data to our customer lifecycle team or communicate directly with customers presenting performance insights, benchmarking data, and actionable recommendations.
- Proactively identify upsell and cross-sell opportunities based on customer revenue challenges and growth objectives.
- Leverage analytics tools to monitor customer KPIs including RevPAR, ADR, occupancy rates, and channel performance.
- Create customized reports and dashboards that demonstrate ROI and value realization.
- Translate complex data into compelling narratives that drive customer action.
- Use your expertise in revenue management to define how best to optimise targeted hotels 1:1 and deliver maximum customer value.
Requirements
- Hands-on experience on revenue management in the hotel industry.
- Proven track record of improving hotel revenue performance metrics (RevPAR growth, market share gains)
- Deep understanding of hotel distribution landscape including OTAs, GDS, direct booking strategies, and channel management.
- Experience with major hotel PMS systems and revenue management tools.
- Expertise in market segmentation and developing revenue strategies based on different hotel categories.
- Advanced proficiency in data analysis and visualization tools (Excel, SQL, BI platforms).
- Strong understanding of revenue management concepts including demand forecasting, price elasticity, and competitive set analysis.
- Ability to build and interpret complex financial models and MRR/ARR calculations.
- Exceptional ability to influence without authority, driving customer behavior change through consultative selling.
- Outstanding presentation skills with ability to communicate complex concepts to diverse audiences.
- Willingness to work in alternative time zones as business needs require.
- Good to have any European language proficiency.
Benefits
- Mental health and well-being initiatives
- Generous parental (including secondary) leave policy
- Flexibility to work in a Hybrid model (2-3 days in-office)
- Paid birthday, study and volunteering leave every year
- Sponsored social clubs, team events, and celebrations
- Employee Resource Groups (ERG) to help you connect and get involved
- Investment in your personal growth offering training for your advancement
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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