Digital Platform Analytics & Reporting Manager developing dashboards and analytics reporting for customer journey insights at USG. Leading initiatives to drive informed decision - making and enhance customer experiences.
About the role
- Regional Manager - BTR managing multifamily portfolio goals and enhancing customer service at BH Management. Seeking an experienced manager to lead and mentor teams while ensuring compliance and performance standards.
Responsibilities
- Takes a hands-on approach to determine and accomplish portfolio goals and objectives.
- Hires, trains, supervises, develops, and mentors Community Managers in accordance with company policies, procedures, and directives.
- Reviews and approves onsite employee status changes and terminations.
- Establishes effective and regular communication/meetings with employees, owners and AVP/RVP.
- Reviews, monitors, assists, and makes recommendations to improve marketing activities.
- Reviews audits property administrative, accounting, and maintenance areas to ensure compliance with established policies and procedures.
- Inspects properties regularly to ensure BH standards are maintained.
- Conducts periodic inspection of vacant homes for market-ready condition.
- Supervises and coordinates preparation of annual operating and capital budgets.
- Monitors and makes recommendations on budget performance and reviews and approves expenditures within specified budget guidelines.
- Negotiates and/or evaluates contracts and makes recommendations as needed.
- Serves as primary liaison between Owner or Owner’s representatives and BH; provides asset managers and/or owner groups with necessary reporting and updates.
- Responds to client/asset manager concerns, questions, issues, and requests promptly through timely reporting and ongoing communication.
- Develops PM action plans for deficient items.
Requirements
- Previous Property Management experience
- Knowledge of property management software (Yardi Voyager a plus)
- Skilled in preparing/analyzing financial data, budgets and market surveys
- Intermediate computer technology skills including MS Office Suite
- A valid driver’s license required
- Effective communication and leadership skills
- Ability to thrive in a fast-paced, competitive environment
- Ability to work with a diverse group of people and customer
Benefits
- $4000 Sign on Bonus, must be active and in role for 90 days.
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