HRIS Manager leading UKG system governance and HR technology optimization for global immigration processes. Collaborating with HR, Finance, IT, and business leaders to enhance HR technology platforms.
About the role
- Quality Manager responsible for supplier performance and quality management in localization projects. Engaging with clients and ensuring quality and on-time deliverables across accounts globally.
Responsibilities
- The Quality Manager is the squad team member responsible for supplier alignment and supplier performance.
- Monitor customer Objectives & Key Results (OKRs) and take necessary actions to ensure quality and on-time delivery targets are met.
- Lead conversations with customers regarding quality while anticipating their needs, analyzing root causes, performing corrective and preventive actions, and escalation matters.
- Design and setup quality framework and ensure maintenance of all language assets (glossaries, style guides, TMs, etc).
- Engage Language Services team with requisite information necessary for recommendations of new or replacement resources for a client or program.
- Prepare and present quality reporting to clients as needed.
Requirements
- Proven experience in a fast-paced, client-centric environment, ideally in the translation or localization industry.
- Experience and proven track record in Localization Vendor, Language or Quality Management.
- Excellent communication skills with the ability to present structured arguments to diverse audiences, incl. colleagues, customers and vendors, and influence others.
- Knowledge of the language services industry and a keen interest in its technology, process, competitive landscape, and emerging trends.
- Adept at data literacy; ability to understand and utilize data to make decisions.
- Strong in problem solving with attention to time constraints while being accountable for the quality of the deliverables.
- Flexible attitude with the ability to manage multiple priorities in a fast-paced, time-sensitive, and deadline-driven work environment.
- Minimum of a Master’s degree or equivalent experience.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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