QA Manager leading and developing QA team to ensure high quality standards for AI solutions at Expert.ai. Responsible for planning and integrating QA practices in the software development lifecycle.
About the role
- Lead QA Tester supporting Salesforce by validating productivity tools for internal Sales teams. Collaborating with development teams to ensure feature functionality and QA processes.
Responsibilities
- Own and lead the entire QA lifecycle, from initial test strategy definition through final deployment sign-off
- Define the exact scope of testing within the context of each release / delivery
- Design, create, modify and execute test plans and tests for the validation of new Salesforce features at both system and user level and drive to improve QA processes and methodologies
- Apply the appropriate test measurements and QA metrics during the testing phase and build custom QA reports for the engineering team
- Collaborate with project and engineering leads during the testing and deployment phases to ensure proper tool functionality during and after each release (dev and production instances): update project tracking records and inform project leads of QA results in a timely manner, identify issues and/or risks and work with engineering team to identify root cause of issues found
- Utilize testing and development best practices, patterns, and processes to continuously improve testing operations and quality of new feature releases
Requirements
- BA or BS degree with 2+ years of experience or relevant experience
- Advanced SFDC troubleshooting experience
- QA/ Technical testing experience
- Exceptional written and verbal communication skills, with proven mastery of asynchronous communication and coordinating work across global time zones
- High level of self-management, organization, and professional etiquette required for a remote work setting
- SFDC admin experience (Preferred)
- SFDC CPQ Module experience (Preferred)
- Experience testing with Agile releases (Preferred)
- Familiarity with ticket management systems like JIRA (Preferred)
Benefits
- Paid Time Off
- Paid Holidays
- Subsidized Medical, Dental, Vision and Life Insurance
- 401k
- Employee Assistance Programs
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