Customer Support Technician at Vaisala handling 24/7 monitoring and troubleshooting of network performance. Ensure excellent support for internal and external customers in a fast - paced environment.
About the role
- Technical Analyst managing technical aspects of Adelaide for Publishers. Focusing on ad operations and measurement for top publishers in digital advertising.
Responsibilities
- Managing Ad Operations and Trafficking for Adelaide publisher campaigns, ranging from campaign set up and generating tags to ensuring measurement fidelity
- Troubleshooting and QA for live trackers while defining processes to automate this workflow in conjunction with both Product & Engineering teams
- Support on integrations with new publishers and partners, which may involve specific nuances and debugging of Javascript & HTML
- Train publishers to utilize Adelaide’s Self-Service Tagging Tool
- Innovate and improve product to identify new ways Adelaide can provide value to publishers
Requirements
- 1–3 years of experience in Ad Operations, Media Analytics, or a related field
- Proficiency in Excel, including working with formulas, pivot tables, and large datasets
- Familiarity with troubleshooting JavaScript, particularly in the context of ad tags or tracking pixels
- Familiarity with Google Ad Manager, Freewheel, and other publisher-facing ad platforms
- A positive, collaborative attitude with a willingness to learn and adapt in a fast-paced environment
- Strong communication skills and attention to detail
Benefits
- Health & Wellness
- Medical, dental, and vision insurance
- Paid time off
- Parental leave
- Wellness & Development Stipend
- Holiday break
- Volunteer time off
- Competitive salary
- Performance-based quarterly bonus
- Stock options
- 401k Retirement Plan
- Remote-first environment
- Access to WeWork spaces available
Job title
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