Entry level role in customer program management at Celestica, providing support to customer focus teams. Responsibilities include managing orders, reporting, and maintaining customer communication.
About the role
- Software Program Manager coordinating software releases and stakeholder communications in Intelligent Network Operations at BlueCat. Leading the Product Lifecycle Management process and minimizing release risks.
Responsibilities
- Manage and facilitate the operation of the Product Lifecycle Management (PLM) process throughout the release cycle
- Participate and coordinate release plans with Product Management & Engineering teams
- Track progress and status of the release, including progress on backlog refinement, development, quality assurance, and documentation
- Work closely with the Program Management team to align schedules and dependencies across the product portfolio
- Communicate release status to primary stakeholders, including risk management and impact assessment of changes to scope or effort
- Ensure that deployment/distribution plans are followed
- Coordinate with Product Management, Customer Care, and Marketing, on internal and external communication
- Provide final sign off that the release has met all criteria
- Lead release retrospectives to improve the release process, program productivity and product quality
- Cross-team coordination and management of activities is a key aspect of the role, where Product Management, Build Engineering, Quality, Development, Customer Care, Marketing, and Sales Operations, are all key stakeholders
- Active involvement in coordinating and ensuring assignment and ownership of critical product elements such as internationalization, internal training, escrow provisions, and quality/compliance standard assessments
- Contribute to the ongoing development of the PLM process
Requirements
- 1-3 years' experience managing software related projects & releases
- Strong knowledge of Jira, Excel, PowerPoint
- Familiarity with Agile software development is an asset
- Agile certifications is an asset
- University Degree in Computer Science or Engineering or a background in development is an asset
- PMP Certification is an asset
- Understanding of SaaS and Microservices is an asset
- Experience or knowledge in computer networking, DNS, or IPAM is an asset
Benefits
- A Professional Development Budget
- Dedicated Wellness Days and Wellness Week
- A Lifestyle Spending Account
- An Employee Recognition Program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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