Senior CX Operations Analyst driving operational rigor and insights for customer experience at LiveRamp. Collaborating across teams to enhance efficiency and implement AI - driven solutions in multiple cities.
About the role
- Analista de Processos e Operações PL com foco em melhoria contínua e projetos de transformação operacional. Atuando em mapeamento e otimização de processos em empresa no setor bancário.
Responsibilities
- Mapping, modeling and redesign of processes (BPMN).
- Identification of bottlenecks, operational risks, and control failures.
- Application of SWOT analysis to processes and operations.
- Implementation of internal controls and governance best practices.
- Definition and monitoring of performance indicators (KPIs).
- Ongoing monitoring through dashboards and analytical reports.
- Planning, execution and monitoring of improvement projects.
Requirements
- Previous experience in governance, operations, continuous improvement, and project management.
- Experience with process transformation projects and implementation of indicators.
Benefits
- Not specified
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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