Process Analyst supporting documentation and operational activities for help desk improvement projects in Lima, Peru. Collaborating on IT service management and project management initiatives.
Responsibilities
Apoyar en la documentación de procesos operativos, flujos funcionales y procedimientos del servicio.
Elaborar actas de reunión, reportes de avance y minutas de acuerdos.
Asistir en la preparación de presentaciones, informes y entregables del proyecto.
Dar soporte en la revisión y seguimiento de cronogramas y planes de trabajo, bajo la guía del líder de implementación.
Colaborar en la gestión documental y control de versiones de los entregables.
Brindar apoyo al equipo técnico en la configuración y documentación de herramientas ITSM, tableros BI y soluciones con componentes de IA, según el alcance de los proyectos en curso.
Participar en reuniones internas y con clientes, fortaleciendo sus conocimientos en gestión de proyectos, diseño de procesos y herramientas tecnológicas.
Requirements
Estudiante de los últimos ciclos o egresado en Computación e Informática, Redes y Comunicaciones, Ingeniería de Sistemas, Industrial, Administración de Empresas o carreras afines.
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