Investment Operations Associate handling trade life cycle, reconciliation, and collateral management for public and private assets. Expertise in middle and back - office activities for investment operations.
About the role
- As a Premium Support Engineer at Replit, you'll deliver expert technical support to high-value customers. Resolve complex issues and ensure a high-quality customer experience.
Responsibilities
- Provide swift, high-priority support to Premium customers, responding within strict SLAs.
- Diagnose, reproduce, and resolve complex technical issues across the Replit platform.
- Escalate and track high-impact issues with Product and Engineering, ensuring timely fixes and transparent communication.
- Lead customer-facing communications during outages or incidents.
- Identify recurring issues and collaborate internally to reduce time-to-resolution.
- Contribute to internal tooling, automation, and documentation that improves team efficiency.
- Partner with Engineering, Product, Sales and other internal teams to ensure Premium customers receive a consistent, high-quality experience.
- Help onboard and mentor other support engineers, raising the team’s overall bar for responsiveness and quality.
Requirements
- 3+ years in technical support, developer support, or systems engineering.
- Experience providing rapid-response support to high-value or enterprise customers.
- Strong debugging skills with JavaScript, Python, or similar languages.
- Excellent written and verbal communication under time pressure — able to convey technical concepts clearly and calmly.
- Familiarity with support tools like Zendesk, Linear, Slack, and internal debugging utilities.
- Proven ability to manage multiple high-priority issues simultaneously while maintaining accuracy and composure.
- A proactive, ownership-driven mindset and genuine empathy for customers building on Replit.
- Bonus Points: Has used Replit in the last 3 to 6 months. Experience working with IDEs, terminals, or other common developer tools. Experience with AI tools (Claude, ChatGPT, etc.)
Benefits
- Competitive Salary & Equity
- 401(k) Program
- Health, Dental, Vision and Life Insurance
- Short Term and Long Term Disability
- Paid Parental, Medical, Caregiver Leave
- Commuter Benefits
- Monthly Wellness Stipend
- Autonomous Work Environment
- In Office Set-Up Reimbursement
- Flexible Time Off (FTO) + Holidays
- Quarterly Team Gatherings
- In Office Amenities
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Customer Site Support Technician coordinating biobank operations and anticipating customer needs. Performing tasks related to sample management and quality control at Princeton location.
Technical Support Agent assisting clients with technical issues and inquiries. Responsible for troubleshooting software, hardware, and networking problems while ensuring high customer satisfaction.
Technical Support Analyst providing prompt customer assistance and troubleshooting solutions in a hybrid role. Collaborating with teams over various channels in the United Kingdom.
Senior Support Engineer enhancing global customer service stability at Mondia Egypt. Responsible for technical integration, incident management, and service continuity in payment projects.
Technical Support Analyst ensuring IT systems functionality while enhancing user experience through quality support. Responsibilities include user training and technical issue resolution.
Intern supporting technical assistance at Unodata, learning from an experienced team to develop IT skills.
Technical Support Analyst providing customer assistance and ensuring system security for Unodata. Responsible for onboarding clients and troubleshooting technical issues.
IT Customer Support Analyst providing technical support and solutions for desktop applications in Las Vegas. Engaging with employees and users for effective IT service delivery and problem resolution.
Corporate Finance Technical Analyst supporting Navient’s asset‑backed securitization program. Preparing datasets, validating models, and collaborating with cross - functional teams.