Consultant for Post Sales developing strategies and managing indicators for Volkswagen in Brazil's Northeast region. Engaging with dealers to ensure market competitiveness and customer satisfaction.
Responsibilities
Analyze post-sales indicators and develop actions with importers to ensure achievement of targets;
Collaborate with other LAM areas (Sales, Network Development, Marketing and Product) to develop integrated initiatives that drive target attainment;
Plan events together with importers to promote the sales of parts and accessories and increase loyalty;
Stay informed about major developments, post-sales promotional activities and specific characteristics of each market;
Act in a consultative capacity to deliver analyses that facilitate decision-making;
Develop strategic projects across the region together with other team members.
Requirements
Ensure achievement of Parts & Accessories, CSS and Satellite Repeat Repair objectives by delivering strong consultancy supported by action plans, follow-ups and on-site visits to Dealers;
Ensure maintenance of post-sales processes and programs at Dealers and verify compliance with the manufacturer’s standards and policies;
Promote and monitor improvements in training metrics for Dealers’ aftersales teams and encourage professional development;
Monitor and advise Dealers on aftersales profitability metrics, promoting continuous improvement of their indicators;
Verify the presence and ensure correct use, maintenance and storage of tools, equipment, technical literature and workshop checklists.
Benefits
Vehicle purchase with discount
Gympass
Company car for visits to dealers
Annual PPR (performance bonus)
Meal allowance (VA)
Health insurance
Private pension
Life benefit plan (Pecúlio)
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