Onboarding Specialist responsible for guiding partners through complex integrations with a payment platform. In a growing FinTech company, leveraging technical problem - solving and customer engagement skills.
About the role
- Payments Solutions & Onboarding Specialist leading onboarding and commercial enablement of new Payment Service Providers. Joining a rapidly expanding company in the digital assets movement based in Limassol, Cyprus.
Responsibilities
- Lead end-to-end PSP onboarding (vendor selection, NDAs, KYC, and due diligence).
- Coordinate with Compliance, Legal, and Product teams to ensure readiness and approval.
- Maintain vendor documentation and onboarding trackers.
- Support Head of Payments with commercial negotiations and RFPs.
- Ensure timely activation and tracking of PSP integrations.
- Develop PSP scorecards and post-go-live performance assessments.
- Oversee monthly balance confirmations across all PSPs, validating balances against internal data and PSP reports.
- Escalate discrepancies, coordinate with Finance and PSPs for resolution, and maintain audit-ready records.
- Liaise with internal stakeholders to align payment solutions with strategy.
- Identify and escalate compliance or risk issues.
- Contribute to PSP portfolio optimisation and market coverage expansion.
Requirements
- More than 2 years’ experience in payments, fintech, or PSP management.
- Solid knowledge of KYC, due diligence, and vendor onboarding.
- Strong cross-functional collaboration with Product, Compliance, and Legal.
- Experience managing vendors within regulated environments.
- Excellent documentation and communication skills.
- Proficient in Excel / Google Sheets / PSP dashboard tools / Jira / Confluence.
Benefits
- Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.
- Work-Life Harmony: Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-Hybrid
- Annual Performance Bonus: Your hard work doesn’t go unnoticed! Celebrate your achievements with a well-deserved annual bonus tied to your performance.
- Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.
- Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.
- Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!
- Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
- Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Small Business Onboarding Specialist at Xero guiding new customers in their early onboarding journey. Blending consultative sales with hands - on product demonstrations.
Onboarding Specialist providing support to new customers at Xero. Helping them understand and maximize the value of Xero's platform for their businesses.
Manager overseeing client onboarding processes at Netwealth. Requires expertise in financial services and AML/KYC knowledge in a hybrid role.
Senior Onboarding Specialist leading Prophix’s revenue onboarding program with training sessions for new hires. Working hybrid with focus on both virtual and in - person training.
Client Onboarding Executive at Sleek ensuring a smooth onboarding experience for Singapore clients. Responsible for regulatory compliance, client journey, and operational excellence in onboarding.
Customer Onboarding Specialist managing seamless IT transitions and ensuring customer success. Requires strong technical skills and project management abilities in United Kingdom with occasional office visits.
Associate managing client onboarding and trading enablement processes within the capital markets ecosystem at Validus. Ensuring effective and efficient onboarding, KYC/AML, and data management.
Onboarding Consultant managing customer onboarding process for data management services in environmental compliance. Collaborating with clients and Account Managers to ensure seamless onboarding experience.
Customer Onboarding & Account Specialist onboarding and supporting bakeries with DecoPac’s Technology Solutions. Building strong relationships to ensure customer satisfaction and success.