Customer Service Team Lead at Luminor responsible for ensuring service quality and team performance in retail banking. Collaborating with cross - functional teams to foster growth and efficiency.
About the role
- Partner Support Specialist managing overall service segments at Hewlett Packard Enterprise. Developing product support plans, collaborating with teams worldwide, and achieving business goals.
Responsibilities
- Responsible for the overall management of a service segment of significant scope and complexity at the country, region or worldwide level.
- Develops product support plans on medium complexity product families.
- Represents services on product core teams and provides service requirements into product development stages/phases.
- Sets product service metric goals, monitors product support business performance and identifies what corrective action is required.
- Collaborates with regions/WW regarding service and support planning, implementation and performance.
- Performs business analysis identifying improvements.
Requirements
- Typically 3+ years experience in directly related business.
- Typically first level university degree or equivalent work experience.
- Moderate knowledge of IT and services industry.
- Must be able to analyze problems and solve them creatively.
- Good communication skills.
Benefits
- Health & Wellbeing: comprehensive suite of benefits that supports physical, financial and emotional wellbeing.
- Personal & Professional Development: invest in your career with specific programs to reach your career goals.
- Unconditional Inclusion: embrace individual uniqueness and varied backgrounds in the workplace.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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