IT Change & Release Management Operations Analyst providing 24x7 operational support for enterprise Change and Release Management. Focus on governance, ServiceNow integrity, and automation for operational success.
About the role
- Operations Team Lead developing and empowering teams in insurance operations at Swiss Re Corporate Solutions. Driving process efficiency, compliance and exceptional support across underwriting functions.
Responsibilities
- Build strategic relationships with underwriting and operations leadership teams while maintaining exceptional quality standards
- Lead performance delivery against timeliness, quality and efficiency metrics, with a continuous improvement mindset
- Develop talent by recognizing team members' skills, guiding their professional growth, and delivering effective training programs
- Drive process innovation by collaborating on Standard Operating Procedures, system enhancements, and process improvement initiatives
- Ensure compliance by adhering to and monitoring operational risk controls and requirements
- Foster cross-functional collaboration to reinforce the 'Winning as One' philosophy and expand the team's knowledge base
- Manage resources effectively by determining staffing needs and participating in recruitment processes
- Execute projects to successful completion as assigned
- Coordinate global teamwork by facilitating collaboration across different cultural contexts and time zones
Requirements
- University degree (4-year) with a strong business component or equivalent experience
- Minimum 5 years of relevant experience in insurance operations or related fields
- Knowledge and understanding of commercial insurance principles and practices
- Demonstrated leadership abilities with effective communication skills
- High proficiency in Microsoft Office applications (Excel, Word, PowerPoint)
- Proven ability to plan, prioritize, and monitor team workloads effectively
- Demonstrated success working collaboratively in a global matrix environment
- Cultural sensitivity and ability to work effectively with internationally diverse teams
Benefits
- Hybrid work model with expectation to be in the office at least three days per week
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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