Regulatory Affairs Specialist managing complex product registrations and compliance in LATAM. Collaborating with regulatory authorities and providing documentation for approvals in the food sector.
About the role
- Operations Regulatory Compliance & Complaints Manager ensuring regulatory adherence while managing customer complaints and enhancing their experience. Requires strong analytical skills and experience with FCA regulations.
Responsibilities
- Staying current on relevant FCA guidelines, regulations, and industry standards and advising the organization on compliance.
- Developing, implementing, and monitoring compliance programs and policies.
- Conducting risk assessments and developing strategies to mitigate identified risks.
- Preparing and submitting reports detailing compliance against regulatory standards.
- Collaborating with internal and external stakeholders, including regulators, for compliance matters.
- Overseeing the efficient and effective resolution of customer escalations and complaints, ensuring timely and compliant handling.
- Investigating complaints, identifying root causes, and recommending improvements to reduce future complaints.
- Maintaining complaint registers, analyzing trends, and reporting on findings.
- Ensuring fair treatment of customers and championing a positive customer experience.
Requirements
- Strong analytical, problem-solving, and communication skills are essential.
- Experience working with FCA regulations and guidelines in environments that utilise regulated agreements such as Consumer loan or hire agreements.
- Excellent communication skills including presentation and written report writing.
- Strong customer service skills
- Ability to be a team player, and work well under pressure
- Problem solving and conflict resolutions skills.
- Strong communication skills
- Minimum 1 years experience in similar role
- Minimum 1 years experience in FCA Regulatory Compliance
- Capable of preserving confidential or sensitive information
- Experience of conflict resolution
- Experience in resolving complaint issues
- Experience developing and implementing internal policies and process to improve customer experience
Benefits
- Competitive salary
- A bright, modern and open plan office
- 23 days holiday plus 8 bank holidays
- Contributory pension
- Company bonus scheme
- Life assurance
- Wellness App
- Lifestyle discounts
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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