Customer Experience Representative handling inbound customer calls related to underwriting and billing issues for AssuranceAmerica. Providing personalized support and problem - solving solutions in a fast - paced environment.
AC
Hybrid Operations and Customer Support Assistant
Posted 5 months ago
About the role
- Assistente de Operações em um escritório de contabilidade com 56 anos de experiência. Responsável por análises de desempenho e gestão de relatórios para clientes.
Responsibilities
- Monitor performance indicators and reports, ensuring process compliance and customer satisfaction.
- The professional will be responsible for monitoring and analyzing packaging measurements according to client specifications, preparing and sending rental reports, and maintaining ongoing communication to resolve discrepancies and respond to requests.
- Will also manage the control and release of materials for storage at third-party facilities, ensuring compliance with established rules and deadlines.
- Finally, will monitor performance indicators and reports, ensuring process efficiency and customer satisfaction.
Requirements
- Bachelor's degree in Administration, Accounting, Production Engineering, or Management Processes.
- Experience with Microsoft Office and general IT/computer skills.
- Intermediate knowledge of Excel.
- Good communication skills, organization, and a results-oriented mindset.
Benefits
- Health insurance
- Braseg
- Dental insurance
- Education assistance
- Life insurance
- Transportation voucher
- Meal voucher
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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