Provide technical support for private communications network. Handle customer calls and troubleshoot network issues in operations center.
About the role
- NOC-Techniker:in ensuring the operation of the internet network at TNG Stadtnetz GmbH. Collaborating with team members to handle incidents and optimize network performance.
Responsibilities
- Monitoring of the internet network in the Network Operations Center (NOC)
- Handling incident reports in first- and second-level support
- Detection and resolution of network outages
- Optimizing network performance through testing and analysis
- Coordination with other departments and external partners
Requirements
- Solid understanding of network protocols and standards, e.g., TCP/IP, DNS, DHCP
- Analytical mindset
- Team player
- Strong communication skills
- Willingness to work flexible hours and to be on occasional on-call duty
Benefits
- Compensation package: Our internal pay scheme includes an annual one-time payment and an annual inflation adjustment.
- Company pension plan
- Childcare subsidy
- Additional childcare days
- Flexible working hours
- Remote work
- 30 days annual leave
- Family-like atmosphere
- Company events such as a summer party and Christmas party
- Subsidized staff restaurant
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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