Provide technical support for private communications network. Handle customer calls and troubleshoot network issues in operations center.
About the role
- INOC Technician III responsible for monitoring and triaging incidents in Xcel Energy's core network operations. Collaborating with teams to ensure efficient incident management and operational support.
Responsibilities
- Monitor and operate the Integrated Network Operations Center communications core network and infrastructure
- Triage trouble tickets and guide Tech I/II in skill development
- Use monitoring tools to identify and respond to network incidents within SLAs
- Document events/incident activity in the ticketing system
- Participate in management of planned and unplanned events
- Responsible for Tier I triage and troubleshooting of network devices
- Collaborate with vendors for circuit remediation and higher-level triage
- Execute batch jobs and device updates/changes
Requirements
- AS/AAS/BS in related degree field, entry level certifications from accredited organizations, or equivalent documented experience
- 5+ years of network management/infrastructure operations that includes experience with switching/routing, transport, and data using layer 1 - 3 equipment or software
- Proficient experience and understanding of fiber, T1 - OC192, and PRI circuits and associated network element related equipment as well as end-user applications and servers
- Demonstrates experience effectively managing network cutovers and equipment replacement
- Demonstrated ability to work in a diverse and rapidly changing business environment
- Strong interpersonal skills, customer focus, communication, time management and analytical abilities
- Ability to manage pressure associated with multiple, simultaneous high-impact tasks routinely
- Must be willing to work diverse schedules in a 24x7, 365-day environment, including an on-call rotation
Benefits
- Spot On Bonus
- Medical/Pharmacy Plan
- Dental
- Vision
- Life Insurance
- Dependent Care Reimbursement Account
- Health Care Reimbursement Account
- Health Savings Account (HSA) (if enrolled in eligible health plan)
- Limited-Purpose FSA (if enrolled in eligible health plan and HSA)
- Transportation Reimbursement Account
- Short-term disability (STD)
- Long-term disability (LTD)
- Employee Assistance Program (EAP)
- Fitness Center Reimbursement (if enrolled in eligible health plan)
- Tuition reimbursement
- Transit programs
- Employee recognition program
- Pension
- 401(k) plan
- Paid time off (PTO)
- Holidays
- Volunteer Paid Time Off (VPTO)
- Parental Leave
Job title
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