INOC Technician III responsible for monitoring and triaging incidents in Xcel Energy's core network operations. Collaborating with teams to ensure efficient incident management and operational support.
About the role
- Provide technical support for private communications network. Handle customer calls and troubleshoot network issues in operations center.
Responsibilities
- Provide technical support for large private communications network.
- Handle first line of support for customer and field calls into an operations center.
- Log calls and perform preliminary investigations into reported network issues.
- Create trouble tickets and initiate workflow for problem resolution.
- Monitor, analyze, and troubleshoot network problems within an operations center utilizing network management and monitoring tools.
- Employ various test methods used to remotely analyze fractional Enterprise Data networks including fractional T1; T1; fractional T3; T3; Ethernet; IP; and RF.
- Interpret equipment alarms in the network on-premise equipment or telco's network and move forward towards service restoration.
- Resolve problems using internal and external groups as needed to correct trouble on the network and interact with the customer.
- Work rotating shifts as part of an onsite 24x7x365 NOCC environment.
Requirements
- To be eligible, applicants must be pursuing a Bachelor’s Degree in Telecommunications, Engineering, Networking, or Information Technology or have completed their Bachelor’s degree within the last 12 months, regardless of age.
- Experience with call center phone systems and working with geographically dispersed teams.
- Experience in Physical layer and routed technologies experience.
- Experience with Network Management systems and tools.
- Experience with Layer 1 Troubleshooting.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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