Network Operations Engineer providing level 3 support for customers at Megaport, a leading Network as a Service company. Focused on scalability, automation, and maintaining robust network operations.
About the role
- NOC Technician providing first-line and second-line technical support for data protection services at Verinext. Collaborating with teams to resolve incidents and maintain service continuity.
Responsibilities
- Monitor and triage incoming tickets, alerts, and calls.
- Troubleshoot and resolve issues where possible, focusing on backup and recovery (Commvault, Cohesity, Zerto) and general system support.
- Escalate unresolved or critical issues to on-call engineers following documented procedures.
- Perform routine health checks and monitoring for customer environments.
- Document all work performed, including resolutions and escalations, in the ticketing system.
- Collaborate with Service Desk and Engineering teams to ensure smooth hand-offs and issue resolution.
- Contribute to knowledge base articles and process improvements.
Requirements
- 2-4 years of IT support, NOC, or Service Desk experience.
- Strong troubleshooting and problem-solving skills with the ability to prioritize effectively.
- Excellent written and verbal communication skills in English.
- Ability to work independently in an overnight shift model.
- Customer-service mindset with attention to detail and urgency.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Paid Time Off (Vacation, Sick & Public Holidays)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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