IT Network Analyst responsible for monitoring and evolving network infrastructure performance and security. Collaborates with multiple areas to ensure operational efficiency and support services.
About the role
- Network Engineer II supporting VIP healthcare industry clients at Rackspace Technology. Managing complex network issues with a focus on hardware and configuration problems and ensuring high availability.
Responsibilities
- Own complex network issues and ensure they are resolved and/or successfully documented and handed off to an oncoming shift.
- Responsible for network monitoring of hardware failures and configuration issues. Provides initial acknowledgement, investigation, and resolution of network events.
- Monitor the Rackspace network at all levels, from top of rack to edge, using various tools and communicate and resolve issues identified or escalate them to the appropriate level.
- Respond to issues escalated to Network Operations via tickets and phone calls from internal customers and engage directly with external customers via public ticket comments and phone conversations to ensure problem resolution.
- Mitigate DDoS attacks.
- Identify and resolve switch and router hardware and software failures.
- Identifying and resolve configuration inconsistencies.
- Conduct maintenance to ensure standardization and uptime.
- Manage Internet providers and connectivity.
Requirements
- High school diploma or equivalent required.
- High level of knowledge with Cisco related routers, switches, and firewalls.
- 3 years of networking experience. 2 years of experience if you have healthcare industry experience.
- CCNA-level aptitude
Benefits
- Variable compensation in the form of bonus, commissions, or other discretionary payments
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