Lead Network Engineer at Mastercard focusing on network operations and incident resolution in a senior role. Involves technical expertise in network infrastructure for optimal performance and reliability.
About the role
- Network Analyst providing client support for the managed services team. Focused on maintaining and optimizing client environments with a technical foundation in networking.
Responsibilities
- Provide Tier 1.5/2 support for escalated network issues across all our customers.
- Monitor and respond to network incidents, alerts, and vulnerabilities.
- Experience working with cross-functional teams including IT, cybersecurity, vendors and clients to understand business requirements and translate them into technical solutions.
- Diagnose and resolve connectivity problems, latency issues, and hardware/software failures across diverse environments.
- Respond to and analyze alerts from Logic Monitor, translating them into incident tickets with appropriate severity and categorization.
- Ability to multi-task, pivot quickly and understand “sense of urgency"
- Clear and thorough documentation of network configurations, changes, and incidents.
- Leverage ITIL methodologies in troubleshooting network appliances.
- The ability to create and maintain accurate records of network device configurations, procedures, incident handling and change logs for compliance and auditing purposes.
- Assist in the configuration and maintenance of LAN components (switches, routers, access points).
- Collaborate with senior network engineers to resolve complex issues and implement network changes.
- Maintain documentation related to network health checks and performance monitoring.
- Support change management and incident response processes.
- Participate in on-call rotation and after-hours maintenance as needed.
Requirements
- 3–5 years of hands-on experience with supporting customers Network Infrastructure as a Network Analyst
- 3-5 years of hands-on experience with Fortinet (FortiGate, Forti Manager, Forti Analyzer, Forti SOAR), Juniper Network Appliances, Palo Alto Aruba and Cisco
- Familiarity with routers, switches, firewalls, wireless access points, and load balancers.
- Experience with Logic Monitor or similar monitoring tools.
- Aruba LAN and ClearPass would be an asset
- Comfortable in making VPN and Firewall changes supporting recommendations with sound business practices.
- Strong understanding of networking protocols (TCP/IP, BGP, OSPF, VLANs, NAT, VPN).
- Ability to troubleshoot complex network and security issues.
- Excellent communication and documentation skills.
- Demonstrate strong incident management skills, including accurate ticket creation, timely updates, and maintaining high standards of ticket hygiene.
- Ability to interpret alerts and logs to identify root causes and generate incident tickets.
- Strong troubleshooting and analytical skills.
- Ability to work independently and as part of a team.
- Experience working in an MSP or multi-tenant environment is a strong plus.
- Experience with ITSM platforms (e.g., ServiceNow, Jira).
- Solid understanding of business, technology and ITIL processes.
- Experience with other security platforms (e.g., Cisco ASA, Palo Alto, WatchGuard) would be an asset.
- Experience with tools like Wireshark, SolarWinds, Nagios, PRTG, or Science Logic.
- Exposure to cloud networking and security fundamentals (Azure, AWS, etc.).
- Knowledge of scripting or automation (e.g., Python, PowerShell) is a bonus.
- Proven track record of escalation management experience.
- Strong understanding of ITSM frameworks (e.g., ITIL) and operational best practices.
- Proven experience in process development and operational maturity.
- Excellent Critical Thinking and Emotional Intelligence skills.
- University degree or College diploma program in Computer Science, Business and Technology, Information Systems or related areas.
- Certifications in Fortinet NSE 4/5/6/7 would be an asset.
- CCNA min, CCNP, Network + Security +, JNCIA, JNCIS, AWS certification or Azure Network Engineer Associate.
- Experience in scripting or AI tools is advantageous.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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