Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
About the role
- Customer Success Analyst at Vindi managing strategic partnerships and ensuring customer retention and growth through engaging services. Collaborating with cross-functional teams and driving customer success initiatives.
Responsibilities
- Manage a portfolio of strategic clients, ensuring engagement, retention and revenue expansion.
- Act as a consultative partner, gaining deep understanding of clients' businesses and proposing tailored solutions.
- Identify opportunities for upsell, cross-sell and expansion of use of Vindi's Payments Hub.
- Promote continuous adoption of Vindi's products and services, ensuring alignment with client objectives.
- Work closely with Product, Sales, Support and Operations teams to ensure a smooth and efficient customer journey.
- Lead executive rituals with clients, such as EBRs, action plans and strategic committees.
- Analyze usage data, performance KPIs and risks, proposing proactive corrective or improvement actions.
Requirements
- Previous experience in Customer Success, Post-Sales or Partner Management.
- Experience in SaaS companies, fintechs or payment providers is a strong plus.
- Analytical profile with ability to read data and extract insights.
- Clear, empathetic communication with the ability to influence executives.
- Experience with customer success methodologies (e.g., Success Planning, Health Score, NPS, QBR).
- Familiarity with tools such as Salesforce, Looker and Slack.
- Proactive with responsibility: active problem-solving attitude with a focus on business impact.
- Analytical capability for data-driven decision making.
- Clear, strategic communication adapted to different levels of interlocution.
- Effective collaboration with multidisciplinary teams (Product, Pricing, Sales, etc.).
- Customer-centric mindset with a focus on delivering value in every interaction.
- Organization, autonomy and a strong sense of prioritization to manage a complex portfolio.
- Genuine interest in technology, payments and innovation in the SaaS ecosystem.
- Business acumen, organizational skills and results-orientation.
Benefits
- Health insurance;
- Dental insurance;
- Meal voucher or food allowance;
- Childcare assistance;
- Transportation voucher or home office allowance;
- Profit-sharing program (PPR);
- Birthday day off;
- Life insurance;
- Wellhub (employee wellbeing program);
- Férias&Co (travel benefit);
- 6-month maternity leave and 20-day paternity leave;
- Flexible working hours;
- #Secuida - our Wellbeing Program;
- Partnerships with various businesses and institutions across education, healthcare, leisure, entertainment and more.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
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