Operational and strategic support role for Head of Client Settlements at BID Operations. Driving settlement initiatives and enhancing operational control across payment channels.
About the role
- Market Launch & Growth Operations Manager managing end-to-end operational launches for new travel destinations at Welcome, a travel tech startup based in Greece.
Responsibilities
- Own the end-to-end launch plan for new destinations, relaunches, and new service lines.
- Ensure operational readiness across configurations, pricing, driver supply, and support flows.
- Partner with Driver Supply and Capacity Planning to secure sufficient driver pipelines before go-live.
- Validate the business case for each launch and align execution with commercial and unit economics goals.
- Work with Legal and Quality to meet compliance and licensing requirements ahead of launch.
- Coordinate cross-functionally with Pricing, Product, Support, and Destination Operations to ensure seamless go-live.
- Monitor launch KPIs in the first 90 days (time-to-stabilisation, fulfillment, Great Rides %, cost efficiency) and address risks quickly.
- Handover stable markets/services to operations teams with documentation and performance baselines.
- Build and evolve scalable playbooks to make launches faster, repeatable, and lower-risk.
Requirements
- 5+ years of experience in operations, expansion, or business consulting, ideally in a marketplace, mobility, or travel company.
- Strong business acumen with ability to evaluate commercial viability and unit economics.
- Proven experience running cross-functional projects involving multiple stakeholders.
- Strong operational execution skills: checklists, processes, playbooks, and structured handovers.
- Excellent communication skills, with the ability to influence across teams.
- Comfort working in a fast-paced, scaling environment.
- Fluent in English; other languages are a plus.
Benefits
- Vibrant and fresh work environment
- Flexible work-from-home policy
- The tools you need to perform your daily tasks successfully
- L&D personal budget
- Private Insurance Plan
- +4 extra PTO days annually
- The unique opportunity to join “the next big thing” at ground level
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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