Communications Outreach Specialist developing and executing strategies for the Rural Health Transformation Program in Indiana. Creating impactful content and managing stakeholder communication.
About the role
- Manager of Payee Communications Operations at Zelis responsible for client communication strategies. Fostering seamless execution and enhancing Payee (Provider) experience through standardized processes.
Responsibilities
- Develop and implement a communications strategy that aligns with the organization’s goals and enhances Payee (Provider) experience
- Standardizing processes so communications are timely, consistent, and on brand.
- Create documentation and training so that stakeholders are aware of Zelis’ policies on Payee Communications
- Support for execution of communications campaigns (e.g., updating user-facing portals, implementing email communication, print production)
- Analytics capabilities to support, maintain, and query our Payee database
- Support product development, AI, and automation/self-service initiatives to ensure alignment with Payee Communication strategy
- Coordinate real-time communications during outages, emergencies, or critical events, ensuring alignment and updates across key stakeholders
- Act as “Voice of the Payee” and review marketing/communication materials to ensure clarity and consistency in messaging
- Create internal communications and talking points to support client-facing teams with messaging and elevate the overall client experience.
- Respond or help to build responses to Payee client questions and requests in certain situations.
- Identify and address client needs and pain points (e.g., voice of the Payee in externally facing training documentation)
- Collaborate with Marketing, Sales, and BU leadership to create campaigns around impactful initiatives and ensure alignment of messaging.
- Monitor and analyze communications effectiveness and responses to continually improve content and applicability.
Requirements
- Bachelor’s degree or equivalent experience required
- 5+ years of experience in communications operations, preferably in technology or a modern, fast-paced corporate environment.
- Ability to query databases, including SQL, for marketing analytics
- Strong writing, formatting, and editing skills.
- Ability to take complex situations and describe or explain them to non-technical audiences.
- Proficiency in Microsoft applications for communications.
- Proven visual design skills, including adapting content across various platforms.
- Strong project management and organizational skills.
- Strong relationship building, emotional intelligence and influencing.
- Ability to handle multiple priorities, and to interact with various audiences and organizations.
Benefits
- 401k plan with employer match
- Flexible paid time off
- Holidays
- Parental leaves
- Life and disability insurance
- Health benefits including medical, dental, vision, and prescription drug coverage
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