Team Manager supporting leadership continuity and operational stability in Contact Centres in Joondalup and West Perth. Collaborative role focusing on coaching and performance management for high - quality service.
About the role
- Manager II, Business Analytics overseeing multiple analyst teams at Navy Federal Credit Union. Conducting data analyses to identify growth opportunities and align operations with strategic goals.
Responsibilities
- Conduct analyses and gather, organize and review data to identify internal and external strategic issues and opportunities affecting growth and profitability of the organization
- Contribute to the development of functional strategy by recommending best practices and process improvements
- Develop specialized skill set and proficiency with procedures and analysis techniques
- Oversees multiple Business Analyst teams or a large function, responsible for strategy and planning to align business operations with the credit union's mission and goals
- Translate functional and business strategies into short-term data analytics objectives and team priorities
- Manage multiple teams and/or specialized units of analysts, ensuring the execution of technical and operational plans
- Establish and refine frameworks for data cleaning, validation, and anomaly detection
- Lead and advise on resolution of complex data sourcing and quality issues impacting key business initiatives
- Collaborate across departments to develop integrated data models and scalable reporting tools
- Provide mentorship and professional development for team members and prepare successors for leadership roles
Requirements
- Bachelor’s degree in related field or equivalent combination of training, education and experience
- College/university degree and 7+ years work experience; 3+ years of management experience
- Expertise in managing analytics programs and projects, ensuring delivery aligns with business priorities and timelines
- Ability to guide team members in employing the appropriate analytical techniques to solve complex business problems
- Experience in establishing quality control mechanisms to ensure accuracy and reliability of analytical outputs
- Ability to develop metrics and key performance indicators (KPIs) that measure the success and impact of analytics initiatives
- Strong ability to manage multiple teams, ensuring alignment and cohesion in achieving objectives
- Expertise in managing projects from conception to execution, ensuring adherence to timelines and budgets
- Ability to analyze diverse data and identify trends to inform decision-making and strategic planning
- Excellent communication skills, able to convey complex ideas and strategies to various audiences
- Flexibility to adapt strategies and processes in response to evolving business conditions or challenges
- Commitment to fostering team growth through training, feedback, and recognizing achievements
- Master’s Degree in related field or equivalent combination of training, education and experience (desired qualification)
Benefits
- TalentQuest employee referral program
- Highly competitive pay
- Generous benefits and perks
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