Field Service Technician supporting equipment installation and maintenance in North America. Collaborating with international teams and ensuring customer satisfaction in hands - on role.
About the role
- Manager Field Support Engineering ensuring customer satisfaction and leading a team at NTT DATA. Focused on continuous improvement and collaboration with internal and external stakeholders.
Responsibilities
- Ensure customer satisfaction
- Provide disciplinary leadership
- Collaborate with the Senior Manager, Field Support Engineering
- Further develop the Field Support organization
- Improve the efficiency of key performance metrics
- Cooperate with vendors and partners
- Establish the framework and working conditions for Field Support Engineers
- Implement the objectives of the Support Service & Managed Service area
- Prepare and analyze reports
Requirements
- Proven professional experience leading a service team and/or a related function
- Demonstrated experience in customer engagement at the executive/senior level
- University degree or equivalent in Information Technology, Business Administration, or a related field
- ITIL certification
- High willingness to travel
- Business-fluent German and English (spoken and written)
Benefits
- No discrimination
- Global culture of diversity
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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