Account Operations Manager managing operational relationships for large domestic accounts at HP. Conducting complex analysis and driving improvement plans in collaboration with customers and internal teams.
About the role
- Field Operations Lead overseeing the execution of telecom infrastructure activities in France. Responsible for leading field teams and maintaining safety and compliance standards.
Responsibilities
- Provide strategic and operational leadership to the Field Operations team within the assigned geography, ensuring consistent delivery of inspection, maintenance, and troubleshooting services.
- Manage field operations programs across passive and active infrastructure, directing the execution of preventative, corrective, and routine maintenance to maintain asset health and service reliability.
- Act as the company’s primary field-facing representative with landlords, municipalities, utilities, and emergency responders to address site-level needs, escalations, and compliance matters.
- Oversee field vendor management, including scope execution, service level adherence, escalation protocols, and quality assurance for contracted work.
- Lead on-the-ground implementation of disaster preparedness and response plans, including emergency inspections, restoration activities, and coordination with public authorities.
- Champion sustainability by embedding energy-efficient practices and environmental compliance into field operations and asset management.
- Drive field-based data collection and validation efforts to ensure the accuracy and completeness of physical asset records and inspections.
- Ensure execution of site safety programs, RF exposure management, and environmental assessments, ensuring ongoing compliance with regulatory standards.
- Serve as the escalation point for infrastructure service disruptions, landlord issues, or asset access constraints requiring in-person intervention.
- Support integration of new technology tools and mobility platforms to enhance workflow visibility, dispatch optimization, and field reporting capabilities.
- Ensure field personnel meet training, certification, and compliance requirements; foster a culture of safety, operational excellence, and accountability.
- Collaborate closely with Operations Services, NOC, Development & Construction, Engineering, HSE, Leasing and Property Management teams to ensure seamless end-to-end network operations and asset lifecycle management.
- Other duties as assigned.
Requirements
- Bachelor’s degree required; technical or engineering field preferred.
- Minimum 8 years of progressive experience in telecom or infrastructure field operations, with at least 3–5 years of leadership responsibility.
- Demonstrated success leading geographically dispersed field teams in maintenance and infrastructure operations.
- Strong working knowledge of field service management, including inspections, preventative/corrective maintenance, vendor management, and issue resolution.
- Familiarity with tower/rooftop site types, electrical systems, environmental standards, RF safety, and remote monitoring infrastructure.
- Experience with field service management platforms, mobility solutions, and asset databases.
- Excellent communication and interpersonal skills, with the ability to engage constructively with vendors, landlords, municipalities, and internal teams.
- Proven ability to drive operational efficiency and continuous improvement through data-driven decision-making and process optimization.
- Commitment to safety, sustainability, and compliance standards.
- Fluency in English and a local language are required.
- Ability to travel regularly within assigned geography.
Job title
Job type
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Degree requirement
Location requirements
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