Clinical Services Manager enhancing diabetes care through training and partnerships with healthcare providers. Focused on patient - centric solutions and clinical education across multiple settings.
About the role
- Manager of Business Advisor Team leading SaaS solution adoption in customer success. Overseeing team operations and enhancing customer engagement through technical expertise.
Responsibilities
- Manage a globally distributed team across multiple time zones in North America and Europe
- Establish guidelines for engaging Business Advisors in customer interactions
- Advise customers on best practices and workflow enhancements by reviewing client processes
- Identify and solve complex, systemic operational challenges that impact the team’s effectiveness
- Oversee the ongoing technical training and development of the Business Advisor team
- Explore and identify opportunities to leverage emerging technologies, including AI
- Collaborate with cross-functional teams to facilitate the transfer of technical knowledge and expertise
- Drive the development of strategic use cases, adoption roadmaps, and recommendations
- Recruit, coach and develop a high-performing team while fostering a collaborative culture
- Maintain a strong working knowledge of Trimble’s construction solutions
- Proactively identify and integrate modern AI tools into daily workflows
Requirements
- 2-4 years experience leading customer facing teams in a recurring-revenue SaaS environment, preferably technical teams
- Experience in client services, solution consulting, or technical consulting
- Demonstrated ability to optimize processes to improve team efficiency and customer satisfaction
- Proven ability to collaborate effectively with cross-functional teams
- In-depth understanding of SaaS technologies and ability to articulate technical concepts to diverse audiences
- Excellent executive level communication skills (oral, written, presentation)
- Familiarity with Trimble Construction technologies a plus
- Bachelor's degree required; advanced degree a plus
Benefits
- Medical
- Dental
- Vision
- Life
- Disability
- Time off plans
- Retirement plans
- Tax savings plans for health, dependent care and commuter expenses
- Paid Parental Leave
- Employee Stock Purchase Plan
Job title
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Experience level
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