Hybrid Loan Operations Process Owner

at QCR Holdings, Inc.

• Job title: Loan Operations Process Owner
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $59,659 per year
• Degree requirement: Bachelor's Degree
• Tech skills: PMP
• Location requirements: Hybrid, Moline, United States

About the role

• Loan Operations Process Owner responsible for analyzing system errors and improving client experience at QCR Holdings, Inc. Working to enhance operational excellence while ensuring regulatory compliance in lending operations.

Responsibilities

• Serve as an expert on operational processes, the core banking system, and related applications, including transaction processing, loan servicing, product knowledge, and payment processing.
• Manage and maintain an array of lending software, ensuring optimal performance.
• Research, respond to, and resolve issues, managing and tracking reports for audit, risk management, and compliance purposes.
• Conduct time studies to assess capacity requirements and efficiency of various operational processes within the loan operations team.
• Regularly review and evaluate process performance both within operations and across interconnected business units.
• Develop and facilitate process improvement plans; collaborate with senior management to identify process gaps and opportunities for enhancement, and present recommendations to the leadership team.
• Act as a liaison during operations audits and examinations, providing detailed explanations of processes, delivering required reports, and performing system queries as needed.
• Conduct, and oversee system release testing and training, offering feedback to ensure successful implementation.
• Lead merger and acquisition activities related to operational functions, including product and data mapping, analysis, and system testing.
• Act as a subject matter expert on projects affecting operational processes.
• Manage inter-departmental projects related to operational processes, ensuring effective coordination and execution.
• Escalate any significant issues with widespread implications as a system expert.
• Serve as a key liaison between Operations and other QCRH charter teams, facilitating effective communication and collaboration.
• Identify business challenges and opportunities for improvement and solve them using analysis to make strategic or tactical recommendations.
• Research and resolve system issues reported by business partners in a timely manner.
• Promote user adoption of new or enhanced system features and respond as needed to improve adoption rates through additional training, communication, system modification, or other resources.
• Provides training, guidance, and support on various systems to business stakeholders.
• Comply with all company or regulatory policies, procedures and requirements applicable to this position.
• Foster and preserve a culture of inclusion.
• Additional duties and responsibilities may be required to support the company’s mission, vision and values.

Requirements

• Bachelor’s degree in business or related field.
• Minimum five years of relevant experience in lending operations.
• Five years + in project or product management; PMP Certification desired.
• Sound judgment and keen sense of urgency and initiative.
• Involve process improvements, system maximization strategy/monitoring, data analytics, capacity modeling and overall process improvement of the loan operations team.
• Effectively prioritize and execute tasks while managing multiple assignments.
• Rapidly adapts to changing information, conditions and/or unexpected obstacles.
• Demonstrated strong analytical and problem-solving skills.
• Ability to work collaboratively with others, including peers, management, and subordinates.

Benefits

• Health
• Dental
• Vision
• Life Insurance
• Disability Insurance
• FSA
• HSA
• 401K
• Employee Stock Purchase Plan
• Paid Time Off
• Paid Holidays
• additional Voluntary Supplemental Insurance