Implementations Engineer II providing IT solutions to help businesses streamline operations and reduce costs. Focused on remote service delivery support and effective client communication.
About the role
- Lending Implementation Consultant implementing and configuring DNA core processing solutions. Assisting clients with training, workflow assessment, and system management.
Responsibilities
- Configure and implement DNA Core Processing functionality.
- Document client and internal discussions and decisions.
- Manage/resolve a fixed percentage of client inquiries while preparing and escalating others to higher levels within the team.
- Test new features and functionality of the DNA product suite.
- Engage with clients and evaluate readiness for conversion.
- Assist clients with redefining their Loan Servicing processes and procedures.
- Assist clients to define proper institution parameter and system settings.
- Responsible for pre-conversion remote and on-site client assistance to ensure data integrity, which may include third-party interfaces.
- Diagnose and recommend solutions to issues.
- Assist clients in writing business specifications for custom processes and testing any applicable custom code.
Requirements
- 3+ years of experience working in the banking and/or credit union industry
- 2+ years of experience in MS Office tools
- Experience managing or resolving high volume client inquiries
- 2+ years of experience in client-facing roles with internal/external clients
- Ability to travel up to 60%, within the US and Canada
- Flexibility to work after hours/on-call as needed
- 2+ years of experience with DNA core processing system (great to have)
- 2+ years of experience with SQL (great to have)
- Associate degree or higher (great to have)
- 2+ years of experience in Consumer Loan Servicing, Commercial Loan Servicing, or Mortgage Loan & Escrow Servicing (great to have)
- 2+ years of experience in Investor/Participation Lending (great to have)
- 2+ years of experience in Back Office Processing (great to have)
Benefits
- Health insurance
- 401(k) retirement plan
- Paid time off
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