B2B Account Manager for goFLUENT expanding market opportunities through client engagement and revenue growth. Collaborating with teams to drive strategic initiatives and client success from Rome.
About the role
- Lead of Technical Account Management overseeing a team of Technical Account Managers for Spotify's Content Partnerships. Delivering high-quality service and technical expertise to publishers on the Megaphone platform.
Responsibilities
- Establish team priorities and processes to deliver consistent, high-quality support to enterprise publishers, proactively finding ways to increase publishers’ value to Spotify
- Serve as the senior point of contact for strategic client escalations and executive-level partner discussions
- Drive alignment across BD, Product, and Marketing to ensure publisher needs are represented in product development and business strategies
- Manage, coach, and develop a team of multiple Technical Account Managers, providing mentorship, career growth, and performance management
- Build scalable frameworks and best practices for enterprise technical management, balancing bespoke service (1:1 partnership) with operational efficiency (1:many partnership) and with a future AI lens
- Monitor partner performance, analyze trends, and ensure the team delivers actionable insights that drive value and growth
- Represent Spotify and Megaphone with industry leaders, advocating for innovation in podcast publishing and monetization
Requirements
- 8+ years of experience in enterprise account management, technical partnerships, or customer success within digital publishing, SaaS, or digital advertising
- Experienced in directly managing and scaling technical account management or customer success teams
- Adept at balancing technical problem-solving with strategic business outcomes and sound judgement
- Strong communicator who can effectively engage with executive-level stakeholders
- Analytical and data-driven, with the ability to translate insights into strategic guidance
Benefits
- health insurance
- six month paid parental leave
- 401(k) retirement plan
- monthly meal allowance
- 23 paid days off
- 13 paid flexible holidays
- paid sick leave
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