External consultant handling regulatory obligations and initiatives in the banking sector, coordinating with multiple stakeholders and conducting regulatory analyses.
About the role
- Lead Consumer Insights Analyst defining and delivering consumer insights at American Family Insurance. Collaborating across teams to enhance customer experience and business strategy.
Responsibilities
- Defining and delivering industry-leading consumer insights from consideration to policy termination.
- Owning and driving the long-term vision and strategy for insights driving the end-to-end customer experience.
- Using customer/consumer data and insights, competitor activity, and market trends to guide strategic planning.
- Evaluating and developing perspective on transformational customer acquisition, retention, and satisfaction opportunities.
- Defining, monitoring, and championing customer experience metrics, key drivers of, and return on experience and insights investments.
- Collaborating with all levels of leadership and management to align priorities.
- Partnering with product lines, marketing, corporate strategy, and enterprise partners to drive strategic alignment.
- Driving consumer influence across the enterprise.
Requirements
- Experience delivering strategic consumer insights solutions.
- Strong analytical skills with the ability to identify trends and translate into actionable insights.
- Experience leveraging data storytelling to influence business decisions.
- Experience leading cross-functional teams with limited direction.
- Strong knowledge in consumer product categories, brands, and environment.
- Strong organization and time management skills.
Benefits
- Comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health.
- Competitive 401(k) contribution.
- Pension plan.
- Annual incentive.
- 9 paid holidays.
- Paid time off program (23 days accrued annually for full-time employees).
- Student loan repayment program.
- Paid-family leave.
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