Application Engineer collaborating with sales to provide technical expertise and application support for LCMS products. Assisting customers in method development and conducting product demonstrations while ensuring customer satisfaction.
Responsibilities
Collaborate with the sales team to engage with customers and understand their analytical challenges and requirements
Provide technical support and consultation to help customers select the most suitable LCMS solutions for their applications
Conduct product demonstrations and presentations to showcase the capabilities and features of our LCMS systems
Assist customers in developing and optimizing analytical methods using LCMS technology
Deliver training sessions and workshops for customers to enhance their understanding of LCMS principles, instrumentation, and software
Serve as a primary point of contact for customer inquiries related to LCMS applications, troubleshooting, and data interpretation
Collaborate with cross-functional teams including product development, marketing, and customer support to communicate customer feedback, identify market trends, and contribute to product enhancements and new product development initiatives
Stay informed about industry trends, competitor offerings, and emerging applications of LCMS technology
Work proactively to ensure the success of customers by providing ongoing support, guidance, and follow-up
Requirements
MSc degree in science (chemistry, biology or related discipline)
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