Junior Consultant focusing on public policy projects with Civitta, a management consulting firm in Europe. Analyze data and support feasibility studies while collaborating with public institutions.
About the role
- Level 3 Consultant in Business Applications Support Practice working on Microsoft Dynamics solutions. Responsible for technical escalation and managing customer expectations.
Responsibilities
- Serve as a high-level technical functional resource for issues escalated from our Level 2 Consultants.
- Diagnose, troubleshoot, and resolve complex incidents in a timely manner, providing clear and accurate information to customers and stakeholders.
- Act as an escalation point for critical customer incidents, managing the resolution process from start to finish including completion of RCA reports.
- Act as the main point of contact for high-profile or time sensitive escalations, providing timely updates and managing expectations with our customers.
- Communicate technical information to customers at varying technical skill levels, ensuring understanding and satisfaction with the resolution process.
- Provide strategic guidance on the use of Dynamics 365 and Power Platform to achieve business objectives.
- Implementation of CRs in Dynamics 365 and Power Platform from scoping, documentation through to execution and delivery.
- Contribute towards project timeline planning for small projects in the Support practice alongside a project manager to ensure successful project outcomes.
- Collaborate with other consultants, developers, and stakeholders to achieve small project goals.
- Stay updated with the latest advancements in Dynamics 365 and Power Platform, bringing innovative ideas to the table, either functional or technical.
- Develop reusable components and frameworks to accelerate project delivery and improve solution quality.
- Mentor junior consultants, providing technical guidance and support.
- Create and maintain comprehensive project documentation, including technical specifications, configuration guides, and user manuals.
- Ensure compliance with industry standards and internal methodologies.
- Identify opportunities for process and solution improvements, and drive initiatives to implement them.
- Participate in internal knowledge-sharing sessions to contribute to the growth and development of the wider support practice.
Requirements
- Minimum 5+ years of experience in implementing and/or supporting Microsoft Dynamics 365 and Power Platform solutions.
- Proficiency in Power Apps, Power Automate and Dynamics 365. Requirement to have achieved Microsoft PL-200 & PL-400.
- Demonstrated experience of working on complex projects and/or CRs.
- Strong client engagement skills, with the ability to understand client needs and deliver effective solutions.
- Excellent verbal and written communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders.
- Strong analytical and problem-solving skills, with a focus on delivering high-quality solutions.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Consultant driving economic projects at Civitta, an international management consulting firm. Aiming for impactful analysis on public policy and client engagements in Europe and beyond.
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