Workflow Consultant at Roche designing complex automated laboratory solutions to enhance customer workflows. Collaborating with clients and teams for continuous improvement in laboratory processes.
About the role
- Leasing Consultant managing leases and enhancing customer experiences at Legend Management Group. Establishing positive resident relations and engaging in community outreach efforts.
Responsibilities
- Create exceptional experiences by responding promptly to inquiries and creating personalized follow-up by email, phone, text or video to enhance the customer experience.
- Establish a positive relationship with both internal and external customers.
- Attract new residents through advertising, recording video tours of all vacant units, conducting lease tours in person or virtually, and encouraging referrals.
- Manage the leasing process from first point of contact to move in.
- Manage all leads in lead management system and follow up using Legends best practices.
- Actively engage in corporate outreach with existing corporate preferred employers.
- Identify and develop new relationships and opportunities through in-person visits and frequent communication touch-points.
- Actively conduct outreach to local businesses.
- Participate in resident retention program and renewal process.
- Together with Property Managers and Assistants, organize and conduct resident events.
- Consistently post engaging content to social media account.
- Create engaging resident communication such as flyers, newsletters, and videos.
- Adopt and practice new leasing innovations as they are introduced by Legend.
- Demonstrate behaviors that cultivate a positive work culture.
- Commit to professional development, stay up-to-date with industry trends and changes, and attend training.
Requirements
- High school diploma or equivalent
- 1+ years of experience in customer service or sales environment
- Reliable transportation and valid Drivers License
Benefits
- Great compensation package and bonus plan
- 100% employer-paid health insurance
- Dental & Vision Insurance
- Paid time off - holidays, vacation, sick, administrative, and bereavement
- Company matched 401K
- Apartment rent discount
- Tuition Assistance
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