Hybrid Workflow Consultant

at Roche

• Job title: Workflow Consultant
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $98,800 - $183,400 per year
• Degree requirement: Bachelor's Degree
• Tech skills: SFDC
• Location requirements: Hybrid, Austin, United States

About the role

• Workflow Consultant at Roche designing complex automated laboratory solutions to enhance customer workflows. Collaborating with clients and teams for continuous improvement in laboratory processes.

Responsibilities

• Provide pre-sales support to customers and sales teams for developing complex diagnostic solutions.
• Follow a consistent design process, consolidating all necessary information.
• Partner with customers and sales to clarify, align, and document expected performance metrics (e.g., TAT, Throughput, Menu consolidation).
• Ensure workflow-related information is complete, accurate, and consolidated for project transition to Implementation.
• Assist customers with workflow issues related to Roche systems.
• Communicate short-term and long-term recommendations to improve efficiency, safety, and effectiveness.
• Consult with customers to improve process performance and solution quality.
• Survey and analyze best practices for techniques and processes.
• Deliver consulting services such as Visioning Workshops, Diagnostic Network Optimization, Integrated Facility and Process Design, and Rapid Improvement Methodologies.
• Collaborate with Roche Consulting colleagues to refine and evolve proprietary tools and techniques.
• Utilize specific methods and tools like TVO strategy, cobas workflow simulators, and Salesforce.com.
• Communicate the value of RC services through written documents, speaking engagements, and marketing materials.

Requirements

• Bachelor’s Degree in Engineering, Business, Operations Management, Sciences or closely related scientific/technical discipline.
• Experience with process mapping, statistical, and reporting tools
• 5 years of experience in Operations, Engineering, Quality, Regulatory, or equivalent, including experience in successfully leading cross-functional teams in driving results
• Able to travel +75% of the time
• 5+ years of management experience delivering and managing consulting services using Lean Six Sigma or similar continuous improvement analytical tools/processes in a laboratory and/or healthcare setting.
• Black Belt, Master Black Belt, and/or Champion certification in Lean Six Sigma or other similar, advanced continuous improvement certification
• 3+ years of commercial experience in a sales, service-oriented, or consulting environment
• Proficiency using Laboratory Information Systems (LIS) and Middleware; familiarity with Roche Infinity.
• Strong organization and analytical skills to uncover key technical, operational, and strategic issues.
• Advanced verbal and written communication skills to influence customer decision-makers by articulating ideas and influencing others to adopt solutions.

Benefits

• Relocation benefits are not available for this position
• A company car is provided for this position
• Discretionary annual bonus may be available based on individual and Company performance