IT Change & Release Management Operations Analyst providing 24x7 operational support for enterprise Change and Release Management. Focus on governance, ServiceNow integrity, and automation for operational success.
About the role
- Junior Payment Operations Officer managing client deposits and withdrawals at Pepperstone. Collaborating with the finance team to enhance the client experience in payment operations.
Responsibilities
- Assist in the processing of deposits and withdrawals
- Provide prompt and precise responses to internal staff and client email inquiries
- Efficiently complete tasks within designated time frames while upholding a high degree of accuracy
- Recognize the significance of the Payment Operations function in enhancing the client experience
- Lend support to the wider finance team as needed
- Daily manual funding methods are allocated to clients’ accounts within a timely manner
- Process all withdrawals within the day and ensure clients are informed once completed
- Liaise with banks and third-party payment providers as required
- Monitor and respond to client enquiries ensuring clients are responded to in an accurate and timely manner via Salesforce
- General transaction monitoring from an AML perspective
- Perform checks on withdrawals prior to processing, including AML, fraud and license jurisdiction based on guidance from the Compliance Team
- Monitor fraudulent transactions and take action on client’s accounts and transactions as per compliance policy
Requirements
- Fluency in English is a must. Any additional language skills are advantageous
- Weekly/Monthly shift rotation may be applied according to department needs
- Qualification in Accounting, Finance, Business, or related areas of study preferred but not essential
- Excellent people and communication skills with the ability to communicate to staff, teams & customers well
- Ability to maintain high level of attention to detail and accuracy
- Strong problem-solving skills and dedicated to continuous process improvements
- Excellent time management skills and the ability to remain calm under pressure
- Intermediary skills in Microsoft Excel
- Desire and commitment to ongoing learning and development
- Enjoy working in a dynamic global team
- Ability to live the Pepperstone values
Benefits
- Competitive salary structure including company bonus scheme
- Flexible and hybrid working
- Remote working option - work from anywhere for up to 6 weeks per year
- 10 days of Company paid sick leave annually
- 21 days of paid vacation within the first year of employment, increasing to 25 days after one year
- 3 paid volunteering days per year & Workplace Giving Program
- Comprehensive medical insurance with coverage for your healthcare needs
- Pension fund
- Employee referral bonuses for referring top talent to the company
- Ongoing personal development & learning opportunities
- Periodic recognition and reward programs for outstanding performance and achievements
- Frequent events and celebrations
- Genuinely collaborative and friendly culture
- Employee Assistance Program & Wellbeing Initiatives
- Convenient and cozy office located near the Limassol Municipal Garden
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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