Hybrid Junior Application Support Technician

at Lean Tech

• Job title: Junior Application Support Technician
• Job type: Full Time
• Experience level: Junior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: AWS, Azure, Cloud, ITSM, Python, SQL, .NET
• Location requirements: Hybrid, Cartagena, Colombia

About the role

• Application Support Technician at Lean Tech providing support for enterprise applications and resolving incidents. Collaborating with development teams and utilizing SQL, KQL, and REST APIs for enhancements.

Responsibilities

• Provide second-line support for enterprise applications, efficiently resolving incidents and service requests to enhance user satisfaction.
• Monitor and analyze application performance and availability using SQL and KQL on the Azure platform, escalating issues as necessary to ensure reliability.
• Collaborate with development and infrastructure teams to troubleshoot and resolve complex technical issues, leveraging your working knowledge of C#, .NET, and Python.
• Maintain and update comprehensive application documentation, including detailed support procedures and knowledge base articles, to support operational efficiency.
• Assist with application deployments, upgrades, and patching, ensuring seamless integration and minimal disruption to services.
• Utilize REST APIs to facilitate application integration and automate workflows, improving process efficiency.
• Apply foundational data structure knowledge to optimize application performance, supporting development and operational efforts.

Requirements

• Minimum of 2 years' experience in application support or IT operations
• Strong understanding and practical experience with REST API architecture using tools like Postman
• Proficiency in SQL and KQL for querying databases mainly on the Azure platform, and analyzing telemetry data
• Solid foundation in data structure fundamentals with the ability to apply them in real-world scenarios
• Working knowledge of C#, .NET, and Python to support internal OTR applications
• Excellent analytical and problem-solving skills
• Strong communication and interpersonal abilities
• Ability to work independently and collaboratively in a team environment
• Familiarity with cloud platforms such as Microsoft Azure or AWS
• Nice to have: Exposure to scripting languages for basic automation tasks
• Familiarity with ITSM tools such as Managed Engine or Confluence
• Understanding of additional cloud services beyond Azure and AWS
• Experience with basic data analysis using Python
• Knowledge of security best practices and compliance standards
• Adaptability in learning new technologies and methodologies quickly
• Strong organizational skills and attention to detail

Benefits

• Professional development opportunities with international customers
• Collaborative work environment
• Career paths and mentorship programs